Refund policy

We want you to love your glow. If something is not right, talk to us.

Change of mind

If you change your mind, you can return an unopened bottle within 14 days of delivery for a refund. The seal must be unbroken. Because self tanning drops are a cosmetic product applied to the skin, we cannot accept opened bottles back, for hygiene reasons.

To start a return, email glowbelleaustralia@gmail.com with your order number within 14 days of delivery. We will confirm the return address before you send anything back.

Return postage on a change of mind return is paid by you. We recommend a tracked service, because we can only refund items that reach us.

Once your return arrives and we have checked the seal, we will refund the purchase price to your original payment method within 5 business days. Original shipping charges are not refunded on change of mind returns.

Faulty, damaged or incorrect items

This is separate from change of mind, and your rights here are set by law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If your order arrives damaged, leaking, incorrect or not as described, email glowbelleaustralia@gmail.com within 7 days of delivery with your order number and a photo. We will sort it out, and we will cover return postage where one is needed.

Skin sensitivity

Everyone's skin is different. We always recommend a patch test before your first full application. If you have a reaction, stop using the product and contact us.

Contact

Glow Belle Australia
glowbelleaustralia@gmail.com
Perth, Western Australia